Refund and Returns Policy

Effective Date: February 18, 2025

At Newtopix, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy ensures a smooth process for returns and exchanges.

1. Return Eligibility

You may return most items within 30 days of receipt, as long as they meet the following conditions:

  • The product is unused and in its original packaging.
  • The product is in new, resaleable condition.
  • The product is not a final sale item (such as personalized products, opened baby food items, or hygiene products).

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at contact@newtopix.xyz or call 077 4069 1692 to initiate the return process.
  2. Return Authorization: We will provide you with a Return Authorization (RA) number and return instructions.
  3. Return the Item: Pack the item securely and include the RA number along with your order details. Return the item to the address provided in the return instructions.
  4. Shipping Costs: You will be responsible for the return shipping costs, unless the item was damaged, defective, or we made an error in your order.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the status of your refund. If the return is approved, we will process the refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once the returned item is received, we will send out the replacement item. You will be responsible for return shipping costs, and the new item will be shipped at no additional charge.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at contact@newtopix.xyz. We will assist you in processing a return or exchange at no extra charge. You may be asked to provide photos of the damaged or defective product.

6. Final Sale Items

Please note that certain items are non-returnable, including:

  • Personalized or custom products
  • Opened food or hygiene products
  • Gift cards

7. Changes to This Policy

We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review the policy periodically to stay informed about our return process.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, feel free to contact us: